Working with our customers right in their shop makes a big difference. "If we don't have the answers," he adds, "we rely on the factory sales and service reps. Working together, we get the job done - the right way." Their sales staff make their selling point by continuing one of Windheim's popular promises, "We work with the shop floor in increasing their productivity, getting the job done faster or having better tooling to help them do the job on a more competitive basis. Or, as President Jay Windheim explains the company philosophy, "If we can save the customer money by helping them produce that part cheaper, it's a "Win-Win" situation." Located in a roomy warehouse/sales office suburban site and now utilizing a state-of-the-art computer system with EDI, bar coding, etc., Windheim is enjoying a 40 percent increase in sales over the past three years. Part of that growth stems from a current "downsizing" trend which has reduced their customers' engineering staffs and relied more on the suppliers' expertise. Some customers have a Vendor Reduction Program, cutting back to a single supplier or relying on a smaller number of suppliers who can supply a wide variety of products. That philosophy has led to Windheim doing more business than ever.
It's little wonder that Jay Windheim has used the first syllable of the Company name to promise all customers a "Win-Win" situation.